Paper by Nia LLC
Returns & exchanges
Wrapped with love, and we want you to love it too.
Pre-orders
Founding Collection orders are pre-orders. Rolls ship in December, or you can choose free local pickup in Atlanta. We’ll text pickup customers to set a time and place.
You can cancel a pre-order for a full refund any time before we ship or hand it to you. Email niaandpaper@helloniaandpaper.com with your order number.
If something arrives damaged
Email us within 14 days of delivery with a photo of the roll and the packaging. We’ll replace it or refund you, including shipping. You don’t need to send the damaged roll back unless we ask.
Changed your mind
Unopened rolls can be returned within 14 days of delivery. Email us first so we can send return instructions. Return shipping is on you, and the refund covers the paper price, not the original shipping.
Opened rolls can’t be returned, unless they arrived damaged or are not what you ordered.
Markets
Rolls bought in person can be exchanged within 14 days if they are unopened. Bring your receipt, or the email receipt from Square.
How refunds arrive
Refunds go back to the original card and usually show up in 5–10 business days. Georgia sales tax is refunded with the paper price.
Questions? Email niaandpaper@helloniaandpaper.com or use the contact form on niapaper.com.